Privacy Policy

Effective date: June 4, 2026

Boda Plumbing, Inc. ("Boda Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website at www.bodaplumbing.com, our advertising, and our plumbing services across the Charlotte metro area.

1. Information We Collect

Information you give us

  • Contact and request details you submit through forms on our website or through forms attached to our online ads — such as your name, phone number, email address, ZIP code or service address, and a description of the work you need.
  • Service and account information created when you become a customer, including job details, property/access information you share with us, and scheduling preferences.
  • Payment information when you pay for services. Payments are handled by our payment processors; we do not store full card numbers.
  • Communications you send us by phone, text, email, or message.

Information collected automatically

  • Usage and device data such as IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies.
  • We use Google Analytics, Google Ads, and the Meta (Facebook) Pixel to understand site traffic and measure and improve our advertising.

Phone calls

We may record inbound and outbound phone calls for quality assurance, training, dispatch accuracy, and recordkeeping. See the Call Recording section below.

2. How We Use Your Information

  • Respond to your inquiries and provide quotes and estimates;
  • Schedule, dispatch, and perform plumbing services;
  • Process payments and maintain customer records;
  • Send service-related communications (appointment reminders, on-the-way alerts, follow-ups);
  • With your consent, send marketing communications by email and text;
  • Measure and improve our website, services, and advertising;
  • Protect our business and comply with legal obligations.

3. Text Messaging (SMS) Program

With your consent, Boda Plumbing sends two kinds of text messages: service messages(such as appointment confirmations, reminders, and dispatch updates) and marketing messages(such as promotions and offers).

  • By providing your mobile number and opting in, you consent to receive recurring informational and marketing text messages from Boda Plumbing, Inc. at the number you provide, including messages sent using automated technology.
  • Consent is not a condition of purchasing any goods or services.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP at any time to unsubscribe, or HELP for help.
  • Carriers are not liable for delayed or undelivered messages.

We do not sell or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes.

4. Call Recording

Calls to and from Boda Plumbing may be monitored or recorded for quality, training, and recordkeeping. By continuing a call with us, you consent to that recording. If you prefer not to be recorded, please let us know and we will arrange an alternative way to assist you.

5. Cookies, Analytics & Advertising

We and our partners use cookies and similar technologies to operate the site, analyze traffic, and deliver and measure advertising. You can control cookies through your browser settings. You can also opt out of personalized advertising through:

  • Google Ads Settings (adssettings.google.com)
  • The Digital Advertising Alliance (optout.aboutads.info)
  • The Network Advertising Initiative (optout.networkadvertising.org)

6. How We Share Information

We do not sell your personal information. We share it only as follows:

  • Service providers who work on our behalf — for example, our field-service and scheduling software, analytics and advertising platforms (Google, Meta), email platform, and payment processors — under agreements that limit their use of the information.
  • Legal and safety — when required by law, to enforce our terms, or to protect the rights, property, or safety of Boda Plumbing, our customers, or others.
  • Business transfers — in connection with a merger, acquisition, or sale of assets.

7. Your Choices and Rights

  • Marketing email: unsubscribe using the link in any marketing email.
  • Marketing texts: reply STOP to any message.
  • Access, correction, or deletion: you may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal limits.
  • Depending on your state of residence, you may have additional privacy rights. To exercise any of these, contact us using the details below.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep personal information for as long as needed to provide our services, maintain business and warranty records, and comply with our legal obligations, after which we delete or de-identify it.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may link to third-party sites we do not control. Their privacy practices are governed by their own policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new effective date.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy choices:

Boda Plumbing, Inc.
1909 Tower Industrial Dr., Monroe, NC 28110
Phone: 704-291-9097
Email: privacy@bodaplumbing.com